HealthOne Supportdaffodil

HealthOne is committed to providing support to its users.  There are several ways in which you can get the support you need.

Clanwilliam Health, – First Line:  –  Support team will provide all aspects of Training and Support to all users of HealthOne.  Simply contact the support team and they will be more than happy to assist you through simple discussion, or they can provide “Remote Login” support where necessary.


Alternatively, the HIUG can support its users.  You can contact the HIUG members by emailing the links below.

email iconHIUG List    The HIUG List is a forum based moderated list.  If you have not been able to resolve your issue through Helix Health, you can use the HIUG list to make contact with other users of HealthOne.  Generally speaking, there will always be a solution to program queries by using the HIUG List.

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HIUG Secretary  The HIUG Secretary can generally answer, redirect queries regarding HIUG activities.  In particular the secretary normally organises the Training workshops.  If you would like to become more involved and would like to arrange a regional workshop for other HealthOne users, you should first contact the secretary.

email iconWebsite Editor   This website is a platform of information regarding HealthOne.  If you feel there should be information included in the website, please do not hesitate to contact the editor.



You should obviously try and use Clanwilliam Health support team, or the HIUG list for program related queries, 





2 thoughts on “Support

  1. As stated in original message – the query is in relation to a six wk check for a baby. We would prefer to use a more comprehensive one, than the one at present on Health One. Can a template be made that can then be accessed at each six wk baby check? Thank you

    1. If you wish to alter or adjust how you use HealthOne, follow the chapter on how to make your own template. They really are not very difficult to do. By devising your own templates, you can be exactly specific regarding how you wish to collect your information

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